Privacy Policy

1. About this policy

LovelyPixel ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at lovelypixel.com.au or contact us through our enquiry form.

By using our website, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information we collect

2.1 Information you provide

When you submit our contact form or email us directly, we may collect:

• Your name
• Business name
• Email address
• Phone number
• Website URL (if provided)
• Details about your enquiry or project needs
• Preferred contact time (if provided)

2.2 Information collected automatically

When you visit our website, we may automatically collect certain information through analytics tools, including:

• Your IP address (anonymised where possible)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• General geographic location (city/region level)
• Device type (desktop, tablet, mobile)

3. How we use your information

We use the information we collect for the following purposes:

• Responding to enquiries: to contact you about your project or question and suggest appropriate next steps
• Providing services: to deliver the services you have engaged us for
• Improving our website: to understand how visitors use our site and improve its content, structure, and performance
• Analytics: to measure the effectiveness of our content and marketing efforts
• Communication: to send you relevant information about your project or our services (we do not send unsolicited marketing emails)

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect analytics data.

4.1 Analytics

We may use Google Analytics 4 (GA4) or a privacy-friendly alternative to understand how visitors interact with our website. This helps us improve our content and user experience. Analytics data is collected in aggregate and does not personally identify you.

4.2 Essential cookies

Some cookies are essential for the website to function correctly (for example, session cookies for form submission and spam protection). These cannot be disabled without impacting site functionality.

4.3 Managing cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

5. Storage and security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website
• Secure storage of contact form submissions
• Access controls limiting who can view submitted enquiries
• Regular security updates and monitoring

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Third parties

We may share your information with the following types of third-party services, solely for the purposes described in this policy:

• Hosting provider: our website is hosted by a reputable hosting provider that stores website data on secure servers
• Analytics provider: Google Analytics or a privacy-friendly alternative for website usage statistics
• Email delivery: email services used to deliver form submissions and communications

We do not share your personal information with third parties for their own marketing purposes.

7. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to any legal obligations we may have)
• Opt out of analytics tracking by using browser privacy settings or extensions

To exercise any of these rights, please contact us at make@lovelypixel.com.au.

8. Australian Privacy Act

LovelyPixel operates in Australia. We are committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent applicable to our business. If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: make@lovelypixel.com.au